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Tasks you can complete using My TELUS
Learn about all the tasks you can complete using the My TELUS online web portal or the My TELUS smartphone app.
Please choose the section that best suits your needs below to view all the tasks you can complete using My TELUS. When ready, head over to page, or, download the app from the or .
My TELUS
Apple App Store
Google Play Store
Important
: The tasks marked as "self-serve only" must be completed online. To preserve customer privacy, call centre agents will not be able to assist with these tasks.Managing your My TELUS profile
Task | The My TELUS app | My TELUS on telus.com |
|---|---|---|
Yes | Yes | |
Register for a My TELUS profile ( Mobility Home Services | Yes | Yes |
Reset your My TELUS password (self-serve only*) | Yes | Yes |
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
No | Yes | |
Change your home address on file (self-serve only*) | Yes | Yes |
Change PIN (self-serve only*) | Yes | Yes |
Download and view your Service Agreement(s) (self-serve only*) | Yes | Yes |
View special offers | Yes | Yes |
View your TELUS Rewards program points | Yes | Yes |
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
Billing and payment transactions
Task | The My TELUS app | My TELUS on telus.com |
|---|---|---|
Make a one-time bill payment (self-serve only*) | Yes | Yes |
Set up recurring pre-authorized payments (self-serve only*) | Yes | Yes |
Set up a payment arrangement for overdue fees (self-serve only*) | Yes | Yes |
Update your billing preference and account information (self-serve only*) | Yes | Yes |
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
Mobility
Making changes to your plan and service
Task | The My TELUS app | My TELUS on telus.com |
|---|---|---|
Yes | Yes | |
Yes | Yes | |
Add a data top-up (self-serve only*) | Yes | Yes |
Yes | Yes | |
Add/remove Easy Roam (self-serve only*) | Yes | Yes |
Add Travel Passes (self-serve only*) | Yes | Yes |
Yes | No | |
Yes | Yes | |
No | Yes | |
Swap your SIM card (self-serve only*) | Yes | Yes |
No | Yes | |
Add a fast pass or data top up to your plan (self-serve only*) | Yes | Yes |
Set up and manage Call Control (self-serve only*) | Yes | Yes |
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
^These tasks can be completed either online or over the phone. Please note that for assistance over the phone, a service fee will be applied.
Viewing your usage and device balance
Task | The My TELUS app | My TELUS on telus.com |
|---|---|---|
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
View your Bring-It-Back details | Yes | Yes |
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
Reviewing and paying your bill
Task | The My TELUS app | My TELUS on telus.com |
|---|---|---|
Yes | Yes | |
View and download your bills from the past 18 months ( Mobility Home Services | Yes | Yes |
Pay your bill (self-serve only*) | Yes | Yes |
Top up your prepaid balance (self-serve only*) | Yes | Yes |
Manage and update your pre-authorized debit/credit (self-serve only*) | Yes | Yes |
Yes | Yes | |
Manage your billing preferences (online or paper billing) (self-serve only*) | Yes | Yes |
View your bill payments (transaction history) from the past 6 months | Yes | Yes |
Manage payment arrangements | Yes | Yes |
Provide payment notifications | Yes | Yes |
Yes | Yes |
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
^These tasks can be completed either online or over the phone. Please note that for assistance over the phone, a service fee will be applied.
Managing your data
Task | The My TELUS app | My TELUS on telus.com |
|---|---|---|
Set up/manage data blocks and usage notifications (self-serve only*) | Yes | Yes |
Yes | Yes | |
Yes | Yes |
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
Internet
Managing your upcoming appointments
Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
No | No | No | No | |
No | Yes | No | Yes | |
Making changes to your plan & service
Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
Yes | Yes | Yes | Yes | |
No | Yes | No | Yes | |
Yes | Yes | Yes | Yes | |
No | Yes | No | Yes | |
Manage Wi-Fi network names and passwords (self-serve only**) | No | No | No | No |
No | Yes | No | Yes | |
View TELUS Online Security product PIN | No | Yes | No | Yes |
**This task can be completed using the TELUS Connect app. Head over to the
TELUS Connect app page
, or download from
Apple App Store
or
Google Play Store
.
Viewing your usage
Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
Yes | Yes | Yes | Yes | |
Yes | Yes | Yes | Yes | |
Manage your Internet data overage email settings | No | Yes | No | Yes |
telus.net email services
Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
Optik TV
Managing your upcoming appointment
Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
No | Yes | No | Yes | |
No | No | No | No | |
No | Yes | No | Yes | |
Viewing your plan details and managing your service
Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
View your Optik TV plan details | No | Yes | Yes | Yes |
TV breakdown by package, individual channel, premium content | No | Yes | Yes | Yes |
No | Yes | Yes | Yes | |
No | Yes | Yes | Yes | |
No | Yes | Yes | Yes | |
Migrate your TV package | No | Yes | No | Yes |
No | Yes | No | Yes | |
Pik TV
Viewing your plan details and managing your service
Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
View Pik TV plan & package details | Yes | Yes | Yes | Yes |
Yes | Yes | Yes | Yes | |
No | Yes | No | No | |
Home Phone
Viewing your plan details and managing your service
:Task | PureFiber Internet | TELUS Internet | ||
|---|---|---|---|---|
The My TELUS App | My TELUS on telus.com | The My TELUS App | My TELUS on telus.com | |
View your Home Phone plan details | Yes | Yes | Yes | Yes |
Make changes to your Home Phone plan | No | Yes | No | No |
View/add Home Phone calling features | No | Yes | No | No |
No | Yes | No | No | |
Manage Call Control settings | No | Yes | No | Yes |
No | Yes | No | Yes | |
SmartHome Security
Task | The My TELUS app | My TELUS on telus.com |
|---|---|---|
Manage payment arrangements (self-serve only*) | Yes | Yes |
Manage and update your pre-authorized debit/credit (self-serve only*) | Yes | Yes |
Make one-time payments (self-serve only*) | Yes | Yes |
Change PIN (self-serve only*) | Yes | Yes |
Change your billing address (self-serve only*) | Yes | Yes |
Manage your billing preferences (online or paper billing) (self-serve only*) | Yes | Yes |
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
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